Frequently Asked Questions about the Payment Procedure for the Cancellation Policy
The link is valid for 48 hours to complete the payment.
If the payment is not completed within 48 hours of receiving the request, the reservation will be automatically canceled.
Send us an email using the contact details provided in the email you received. We will respond within 24 hours to resolve the issue.
We accept the following payment methods: credit/debit card and Bizum
In this case, please contact your bank directly to resolve the issue.
Check your SPAM folder. If you don’t find the link after 24 hours, send us an email using the contact details provided in the email you received.
You will receive a confirmation email within 24 hours of making the payment. Don’t forget to check your SPAM folder. If you don’t receive the email, contact us to verify it.
The payment must be made within 48 hours. If you exceed this time, please contact our team to check the availability of your reservation.
Yes, the payment link is protected with advanced security measures to ensure the confidentiality of your data. If you have any concerns, please contact us.
If you wish to cancel your reservation, check the terms and conditions of the cancellation policy. To proceed, contact us using the details provided in your confirmation email.
To modify your reservation, contact our team as soon as possible. Modifications are subject to availability and applicable change policies.
Yes, the amount indicated includes all applicable taxes and fees.